Refund & Returns Policy

1Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging with tags/labels attached. You'll also need the order number or proof of purchase.

Return requests must be made within 3 days of the delivery date.

2Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Opened or used feeding bottles, pacifiers, and nipples
• Opened bath, skin care, or grooming products (lotions, oils, shampoos, soaps)
• Panties and other intimate/hygiene items
• Items marked as final sale at the time of purchase

3How to Request a Return

To start a return or exchange:

• Message us on WhatsApp at 0323 4212932 or email babyluxofficial50@gmail.com with your order number
• Let us know the reason for the return and whether you'd like a refund or exchange
• We'll confirm eligibility and share pickup/drop-off instructions

4Damaged or Defective Items

If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you in this case.

5Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within a few business days.

6Exchanges

Need a different size or color instead of a refund? Let us know when you request your return — we'll ship the replacement once the original item is received back, subject to stock availability.

7Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility. We recommend using a trackable shipping service, as we can't guarantee we'll receive an untracked return.

8Questions?

If you have any questions about a return or this policy, reach out any time — we're happy to help.